Frequently Asked Questions

Is there Parking and what are the details?

• Self-parking option, yes. We are associated with Icon Parking located at 839 6th Avenue. The main entrance is located on 29th between 6 and 7th Avenues. We recommend you drop your bags in the lobby prior to parking your vehicle. When you bring your car to the garage, notify them that you are a guest at Hotel Hayden. You'll be given a ticket which will be happily validated at the front desk. That ticket will be presented to retrieve your car at the end of your stay, where you will pay for the stay directly through them. If you would like more information, Icon Parking's phone number is (212)-564-7948.

Can you store luggage before or after check-in and check-out?

• Yes we can store luggage free of charge.

Are there connecting rooms?

• Yes, but can contact the hotel ahead of time so we can assign your group’s rooms close together.

Is there a business Center?

• Yes, 24 hours onsite and it is available for guests to surf the web, check e-mail, and print.

What time is check-in?

• 3pm.

What time is check-out?

• 12pm.

Can I send packages to the hotel ahead of time?

• Yes, we are happy to accept packages on the guests behalf. Please ensure that you put the guests name that matches the reservation. The hotel will not accept packages for names that are not in our system.

Is there smoking in the hotel or in the bar?

• No, we are 100% non-smoking.

Is there a fitness center?

• Yes, open 24 hours onsite.

Is there an ice machine?

• Our ice machine is located on the Lower Lobby. Simply dial “0” on your phone and we will be happy to have it sent to your room any time.

What is the minimum age to book a room and check in?

• 21.

What is the cancellation policy?

• All reservations are subject to a 48-hour cancellation policy from the reservation day, unless otherwise noted. Cancellations are not allowed with prepaid/non-refundable reservations.

Is there a Facility Fee?

• A $37 Facility Fee + tax is applied to all stays* and includes a continental breakfast which includes coffee, yogurt, fruit and pastry, local, long distance and international calls from your guest room phone; 24/7 access to our state of the art Fitness Studio and Business Center (including printing); in-room coffee, tea, and K-cups; package handling; luggage storage (same day) upon arrival an post checkout and an expanded amenities package

How do you request a late check out?

• We do have options if you need a later checkout. Please inquire at the front desk during your stay for applicable fees